freelancer
Email Verified Identity VerifiedChristine Wairimu
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Member since July 14, 2021
Profile health 70%

Customer service personnel

  • $8.00 - $30.00 / hr
  • Kenya
  • Save

Having being the customer service industry both locally and internationally, I have gained vast experience in maintaining customer satisfaction and retention.

I have learnt to work with different nationalities and in different countries majoring on team work and customer relations management.

I would like to share my experience here with your organization and take customer service to a higher level

Experience

Babycare Island

  •  Customer service and sales representative
  •  Feb 2016 - May 2021

Receiving and welcoming customers in the store.
Introducing them to the baby new items and how to use them
Receiving and calling customers, confirming orders and shipping to their locations.
Following up with customers on phone and emails for orders, refunds and cancellations.
Maintaining a clean and store and making sure that the display glass area is well lit and arranged
Maintaining an upto date sales records
Stock taking and restocking
Training new sales staff

Cabin crew manager

  •  Etihad airways
  •  Aug 2008 - Jan 2016

My main objective was safety of my passengers from point A to point B. By this I made sure that my team and I are up to date with the safety procedures according to our company’s standards and making sure that passengers comply as well.
As a flight attendant I was also in-charge of the service flow as well as maintaining the standards procedures.
Online training for our newly joint staff and appraisals
Handling any emergencies that may arise be it medical issues, safety issues.
Handling complaints from our passengers and staff using the company’s resources
Handling duty free sales onboard our flights, making onboard sales and also online preordered sales.
Handing in reports at the end of the flight.


Passenger services

  •  Emirates/Dnata group
  •  May 2006 - Jul 2008

Meet and greet VIP passengers and guiding them through the busy and huge Dubai airport making their experience smooth and manageable during departure and arrivals.
Making bookings for meet and greet services at the sales office .
Contacting clients through calls and emails and making online bookings.
Resolve passengers complaints effectively in aliasion with our supervisors to provide resolutions.
Handing in sales reports at the end of day.

Education

Food and beverage sales and customer service

  •  Kenya Utalii College
  •  May 2003 - Present

Certificate in food and beverage sales and customer service.

Certificate in computer applications

Certificate in Business English and secretarial studies